Customer Feedback Blog!

Hi! My name in Salvo, I am 52 years old and I am writing from Italy. I’m following Kris Gethin 12 weeks video and I must say that Kris is great, your site is perfect and at the 9th week of training with Kris "by my side" I feel wonderful! Thank you very much!

You guys rock!! I ordered a stack last week, received my order in less than 48 hours (with the cheapest shipping option available), love my products, yesterday I got an email confirming that everything went ok with my order (along with a cool helpful link).  I really can’t say enough good things about your site. . . I am now telling all my friends about you.

Phil P
buddyphil

Just got this friendly BodySpace email notification and had to share!

HealthyOmi submitted a new comment to your BodySpace profile at 10:20pm on April 30th, 2009. The comment was:

"Hey thank you for following me on Twitter.  BB.com and Bodyspace has been the best thing that has ever happened to me!"

We received the following 2 emails from satisfied customers today, both praising Dean Donlon from the Web Content team for helping athletes from this past weekend’s 2009 NPC Emerald Cup with their contest placings and photos:

“Gee Dean, I did not expect such a quick response.  Thank you so much for taking care of that for me. I like BB.com and will continue to use and support it.  Thanks again…..”

Mark C.

“Great, thanks.  I appreciate your quick response.  You guys at bodybuilding.com sure do a GREAT job with customer service!!  Every experience I have had with bodybuilding.com has been excellent (from the ordering and confirmation process to shipping products and questions such as this one today).

Thanks again!!”

Terry B.

Way to go, Dean! 

Ok so maybe we’re not as gangster as we would like to be, but we certainly sit at the high roller’s table when it comes to world class service, experience, and quality.  Won’t you join us?
Here’s some great feedback passed on to me by our fantastic customer service powerhouse Kava Kava Cami.  She’s a veritable lightening rod for positive feedback.  It’s not shocking to see that she brings out the best in people.  In case you wanted to know, lightening does strike twice, just ask the Cami-meister.

It’s about noon on Tuesday.  I just received my delicious goodies from you guys.  Unreal turn time.  I need to get on your staff somehow, sales PR.  Impressed isn’t the word my friend.

Matt

Also a quick note to tell you how friendly and helpful your company is.  I called regarding a mistake I made on my order and the person who helped me was great.  She completely solved my problem quickly and politely.  Good personnel!

I recieved the product extremeley fast!! your website is amazing!! it was recomended to me by a friend, as a first time buyer i am extremeley pleased with your performance, the follow up was unexpected and well appreciated,
thank you for helping me beef up!!!
i will definitely be back for more, well ran business you have!!

One last thing.  Our man with a plan Booker passed this little gem along to the Customer Service department as well.  Take a gander salamander:

Bodybuilding.com ROCKS! Online retailers need to take their example and use it as a template for best practices. I can not overstate the case, Bodybuilding.com’s performance is head and shoulders above the rest. Pick a vendor Amazon, NetFlix, it doesn’t matter. Bodybuilding.com consistently gets me my purchases faster than any of them and I have an FPO address - a ship at sea in the Western Pacific. I am always amazed at how fast they do it. Why can’t the others?

Now, it’s easy for a company to say that they will help you achieve your health and fitness goals, but it’s very rare indeed when that company actually follows through with their claim.  Bodybuilding.com has built its empire brick by brick on the foundation of fulfilling that promise.  That’s the Bodybuilding.com difference.  

Ive chatted on BB.Com over 50x now, and that is alot, Ashley was amazing, she seemed so interested in my goals and aspirations and really helped me select a great product as well as giving me a diet plan, she showed alot of genorisity and seemed very caring, she is honestly the best i have experienced, many reps just rush you off the chat box, but she was so calm and never rushed me, we chatted for 30 mins, and she was helpful the whole way, she is great, and i strongly would like to recommend her in any way i can.

Thanx,

Here’s a link to Athletic Ashley’s BodySpace profile.  Feel free to stop by and give her a shout out!

http://bodyspace.bodybuilding.com/Athletic_Ashley/

Here are a few kind words from some of our service men and women currently serving our country overseas.  We do our best to thank them for their service to our country by giving them the best customer service around.  Thanks gals and guys!  

I am currently in Iraq and the web site is one of the easier to purchase from. And the service is exceellent such as advice, follow-ups and input of how to use and stack products.

So far so good my fellow NCO’s have ordered from here and we all love the speed and service

We got this feedback today regarding the Contest Database on Bodybuilding.com which is maintained by Dean on the SuperSite team:

"Hi Dean,

First, I want to say thank you for changing my name [on the site].  I really appreciate you taking care of this for me.  Thank you for updating my contest history with the shows I provided you and filling me in on the search question. I look forward to seeing them added.  If you want to send me a customer service survey for feedback that would be fine as I definately would have very positive things to say. From the products I have ordered to the web support, bodybuilding.com has been a first class operation!"

Brian S.

I am very satisfied with all the purchases I have made so far in bodybuilding.com. These guys take costumer service for real. They have the largest selection of products at the best overall price. Shipping is very quick. Best of all, unlike most supplement websites, this is a true all in one store and super bodybuilding database with accurate information for all groups.

Brendan from BodySpace says:

"To whom this may concern,

I recently found this website about 3 weeks ago and was looking at all the body transformations. I figured "hey I can do that." Everything in the past that I set my mind and body to I have done it. So why not get in better shape? After only 2 weeks I lost almost 8 lbs of fat and gained a lot of muscle. I am 10x more energetic. I don’t sleep as much as I used to nor do I eat as much junk as I did. Hopefully I will get that six pack before the summer strolls by, and if not I will just keep my head up and continue.

Kris Gethins’ Workout has helped me in so many ways you can’t even imagine. I would like to personally thank him. Thank you so much for this amazing website and all of the very informative personnel and people. I will continue to check out this website for the rest of my life. Thank you again."

Brendan

Linda D. from North Carolina says:

"I started here in January because I got out of shape, and from Jan. 2009 to Feb. 2009 my body is taking form. I’m so proud of myself and I love your site. It has really motivated me into exercising again. If u will read my blogs u will see I’m up against a lot but I’m not letting it stand in my way.

I may not reach my Goal by this July but I am looking better and getting back into shape. I’m 42 and will be 43 in July and I think I look good for my age. I want these young woman to know that it doesn’t matter how old u are, u can still look young and good. U get old lookin’ when u don’t take care of yourself and u just let it die slowly.

I have been in-shape once and gained so I know I can do it again and I will do it again but come out lookin’ better than ever before. I’m striving for the goal of turning 44 and lookin’ good in 2010, so I’m working on it now!"

"Hi,

My, name is Oliver and I have been a loyal customer to bodybuilding.com for almost 2 years now and I am proud to say that at no point in time have I ever been disappointed or frustrated with anything involving my purchases from the online store, or researching on the site. You must get these emails all the time about how wonderful your customer service is and normally I would never right an email applauding a company’s effort (in fact, I have never written an email applauding a company’s overall performance), but, Bodybuilding.com truly outdoes itself. I used to shop have 3 different keychain cards to different supplement shops, GNC, Vitamin World, and Vitamin Shoppe, and over the last year one by one I have removed them due to dis-satisfaction or prices. Thanks to your online store and site, I am proud to say I go to bodybuilding.com for all my supplement needs. Every order I have made at bodybuilding.com has arrived no more than 2 days later! That’s absolutely incredible! The selection is great, research and reviews are abundant, and prices are top-notch! It’s no wonder I don’t go anywhere else for my weightlifting needs. Again, I just felt obligated to send my gratitude and appreciation. Without bodybuilding.com my workouts wouldn’t be the same! Keep up the excellent work you are all doing! Hopefully, my reps will get as smooth and easy as your site!"

We are so lucky to have our customers!  Here is the latest buzz around the water cooler this week:

To the Bodybuilding.com Team,

I personally wanted to take a little time to thank the members of your team. The customer service is out of this world and the shipping of products is like lightning. On a more personal note, I started utilizing your web-site to obtain information regarding dieting and work-out plans. I have improved so much in the gym, and I feel as energetic and strong as ever. One of my gym buddies told me this morning that I have gained so much over the last couple of months and wanted to know what I was doing. I went over your web-site with him, and know he will be ordering from your site and following the diet and work-out plans. I had one goal coming into this year, and that was to be in the best shape ever by the age of 40.

Thanks to you all, I am well on my way,

Henry

That’s why you guys are the best. My friends often tell me that there are sites with slightly cheaper prices than BB.com. I always tell them that I am willing to pay a little more at BB.com because of all of the awesome resources / information at your website. I can now add that you guys have awesome service, and you really are looking out for your customers.
Thanks again for all of the help. Gary, from MI