Customer Feedback Blog!

I am writing to advise you of my experiences with Bodybuilding.com thus far. I have used many other supplement websites, and supplement mega-stores. Needless to say, once I began using your website store, all membership cards were destroyed and all other websites were removed from my favorites. The prices are great, the service is second to none, the quality of the product received is better than directly from the manufacturer.

Whenever I order, I receive e-mails advising me of the status of my order and then a follow-up to ensure that the order was received and I was happy with it. In an environment where companies view customers as a number, you stand out with your personalized service. You have made a customer for life and thank you for fulfilling my supplement needs in such outstanding fashion.  Have a great day.

- Alex

BA BAM!!!  Ordered yesterday and when I got back from walking my siberian on the bay this morning,(A.M.), my order was waiting for me at the door. TY!! That was lightening fast and I didn’t pay extra for special fast delivery.  SUPER job on BB’s job for customer service.  You guys must have a web cam on us and knew we NEEDED the products!!  HAHA…Thanks again for GREAT service and have a great day.  

Mark from Virginia Beach

You guys rock!! I ordered a stack last week, received my order in less than 48 hours (with the cheapest shipping option available), love my products, yesterday I got an email confirming that everything went ok with my order (along with a cool helpful link).  I really can’t say enough good things about your site. . . I am now telling all my friends about you.

Phil P
buddyphil

I just wanted to let the people at Bodybuilding.com know how impressed I am with their service. My good friend recommended your site to me and said that you had great prices. I found that to be true, but most importantly I found that your service was even better! I couldnt believe how fast I recieved my order and that everything that I ordered was included with no mistakes. Since then, I have ordered numerous times and have been completely satisfied with every order I have placed.

I dont always find this with other companies and I have to say that because of your wonderful customer service….that you have my business. I own a small business and I know that if you keep your customers happy, that they will return. You seem to know that concept as well! Thanks again for your excellent service and I will keep on referring people to your site!

Sincerely,
Maren Nielsen

We received the following 2 emails from satisfied customers today, both praising Dean Donlon from the Web Content team for helping athletes from this past weekend’s 2009 NPC Emerald Cup with their contest placings and photos:

“Gee Dean, I did not expect such a quick response.  Thank you so much for taking care of that for me. I like BB.com and will continue to use and support it.  Thanks again…..”

Mark C.

“Great, thanks.  I appreciate your quick response.  You guys at bodybuilding.com sure do a GREAT job with customer service!!  Every experience I have had with bodybuilding.com has been excellent (from the ordering and confirmation process to shipping products and questions such as this one today).

Thanks again!!”

Terry B.

Way to go, Dean! 

Ok so maybe we’re not as gangster as we would like to be, but we certainly sit at the high roller’s table when it comes to world class service, experience, and quality.  Won’t you join us?
Here’s some great feedback passed on to me by our fantastic customer service powerhouse Kava Kava Cami.  She’s a veritable lightening rod for positive feedback.  It’s not shocking to see that she brings out the best in people.  In case you wanted to know, lightening does strike twice, just ask the Cami-meister.

It’s about noon on Tuesday.  I just received my delicious goodies from you guys.  Unreal turn time.  I need to get on your staff somehow, sales PR.  Impressed isn’t the word my friend.

Matt

Also a quick note to tell you how friendly and helpful your company is.  I called regarding a mistake I made on my order and the person who helped me was great.  She completely solved my problem quickly and politely.  Good personnel!

I recieved the product extremeley fast!! your website is amazing!! it was recomended to me by a friend, as a first time buyer i am extremeley pleased with your performance, the follow up was unexpected and well appreciated,
thank you for helping me beef up!!!
i will definitely be back for more, well ran business you have!!

One last thing.  Our man with a plan Booker passed this little gem along to the Customer Service department as well.  Take a gander salamander:

Bodybuilding.com ROCKS! Online retailers need to take their example and use it as a template for best practices. I can not overstate the case, Bodybuilding.com’s performance is head and shoulders above the rest. Pick a vendor Amazon, NetFlix, it doesn’t matter. Bodybuilding.com consistently gets me my purchases faster than any of them and I have an FPO address - a ship at sea in the Western Pacific. I am always amazed at how fast they do it. Why can’t the others?

Here are a few kind words from some of our service men and women currently serving our country overseas.  We do our best to thank them for their service to our country by giving them the best customer service around.  Thanks gals and guys!  

I am currently in Iraq and the web site is one of the easier to purchase from. And the service is exceellent such as advice, follow-ups and input of how to use and stack products.

So far so good my fellow NCO’s have ordered from here and we all love the speed and service

Earlier today, we received this GREAT feedback about our employee Athletic Ashley and how she truly puts the customer first!  Check it out:  

"Hi Athletic, I just wanted to say how happy and impressed I am with the company, I have been ordering from different sites for the past 5 years, got tired of the unprofessional sites i have been dealing with, someone told me about your bodybuilding.com and this is my first time using it, my husband has been using it, but never told me, well my word is that i am very impressed, I ordered Thursday, and got my order today, you have a faithful customer for life, and your prices are fantastic, i will continue to refer you to anyone i know and i will order everything i need from u guys, thank u so much for the professionalism, and customer courtesy you guys have, that i have not been able to get with other sites, each month we spend at least $1500 in supplements, so you will be getting our orders each month, thank you athletic, have a good day    talk to you guys soon."

This FANTASTIC customer comment was just recently shared here around the Customer Service department.  It makes us so happy to make our customers happy!

I just wanted to relay how well the team at bb.com has been doing lately. I order several times a month, and the orders have been getting here the next business day, I continue to refer all family/friends to your site for the quick/friendly and outstanding customer support along with the great prices, bb.com is the premium site to purchase from. It is in fact at its very best ever right now!  Many thanks to all the Cutomer service reps, everyone else involved with making shopping here such a great experience!

Great range of products at unbeatable super prices! Best part is the delivery. I always just use the cheapest, but stuff always arrives superfast. ~Chin from CA

Great info, products, and prices!! And fast cheap shipping on top of that! It doesn’t get any better than that!! Thank you bodybuilding.com!! Customer for life! ~Teele from FL

I am extremely happy with my purchase. The prices were good, I chose standard delivery and I was pleasantly surprised when my package showed up the next day. ~Alan from NJ  

I put in a order at Bodybuilding.com only once before. It was so easy and i recieved the product in one day and the prices are better then some of the major competitors.This is why i came back to order more product and will only order from Bodybuilding.com from now on. ~Ray from FL

the experience was great ive ordered from here about a month ago and they recommended a specific whey gainer… i was 170 when i ordered and only 2 weeks of taking this product and im now 187 thats a lot of weight wow… thanks alot. one more thing my last order came without a scooper so i didnt know how to convert cups to grams so i call customer service. the guy was very helpful even gave me 15 percent off that purchase!!! you talk about great customer service… thanks for everything!! ~Chris from SC.

I am very satisfied with all the purchases I have made so far in bodybuilding.com. These guys take costumer service for real. They have the largest selection of products at the best overall price. Shipping is very quick. Best of all, unlike most supplement websites, this is a true all in one store and super bodybuilding database with accurate information for all groups.

Check out these kind words from some of our awesome customers:

Dear Everyone at Bodybuilding.com;

& the rest of the of the Tomcats GREAT JOB and keep it up!

I WOULD LIKE TO SAY THAT I WILL BECOME A PERMANENT CUSTOMER OF YOUR COMPANY AND I FEEL VERY HAPPY TO FIND THE PEOPLE I WAS LOOKING FOR TO COOPERATE.

GEORGE

"Hi,

My, name is Oliver and I have been a loyal customer to bodybuilding.com for almost 2 years now and I am proud to say that at no point in time have I ever been disappointed or frustrated with anything involving my purchases from the online store, or researching on the site. You must get these emails all the time about how wonderful your customer service is and normally I would never right an email applauding a company’s effort (in fact, I have never written an email applauding a company’s overall performance), but, Bodybuilding.com truly outdoes itself. I used to shop have 3 different keychain cards to different supplement shops, GNC, Vitamin World, and Vitamin Shoppe, and over the last year one by one I have removed them due to dis-satisfaction or prices. Thanks to your online store and site, I am proud to say I go to bodybuilding.com for all my supplement needs. Every order I have made at bodybuilding.com has arrived no more than 2 days later! That’s absolutely incredible! The selection is great, research and reviews are abundant, and prices are top-notch! It’s no wonder I don’t go anywhere else for my weightlifting needs. Again, I just felt obligated to send my gratitude and appreciation. Without bodybuilding.com my workouts wouldn’t be the same! Keep up the excellent work you are all doing! Hopefully, my reps will get as smooth and easy as your site!"

Bodybuilding.com has the lowest price products that I have found. I have researched stores and internet and have not found anything cheaper. I tell everyone about BB.com and will continue to shop there for as long as I am alive ; ) THANKS BB.COM  ~Candice from Texas.

I really enjoy doing business with this website. Their chat support, phone support, shipping process and speed are all excellent. I’ll be using them for all my fitness supplement needs.  ~Scott S.

a friend pulled up your sight and i cant thank him enough, your prices are out of this world. all i can say is thank you for having this sight it will save me hundreds of dollars in the next few months. ~Mike from California

Neither have our customers, ’cause they’re too busy giving us mad props!

Chris Writes:

Easy to navigate, full of information on everything there is to offer, will definitly be coming back to this site for more products and to gain more knowledge in my health.

C. Smith Writes:

This is the only Website I ever go to now, simply because of the fast delivery and the low prices.. Thank you so much for your dedication in making ordinary people achieve their goals…

Well, maybe some of our customers have seen "Watchmen" but only to get inspiration on how to get a superhero body.