Great customer service doesn’t always stop when the phone call ends. Sometimes the best customer service comes when the customer isn’t expecing it. Take a moment to read this story sent in here by one of our customers:
“I’m glad you sent me an email because I do have some things to say to you.
First, I am totally impressed with your company. I really needed this MRM meta meal fast so that I
could be consistent with my new program. Unfortunately, I waited too long to order and was told that
the shipping time was 3-5 business days. I was disappointed but appreciated the honesty.
Now, I could of paid extra and you offered me the opportunity but I am too much of a value oriented
shopper to pay high shipping costs. Another words, I like to save money by buying right and your
prices were very, very good, by far, better then mostly everyone.
Now, here is the great part of my experience. I ordered four boxes late afternoon and when I pulled into my
driveway the next day about 3:00 or 4:00, there in the driveway was my UPS shipment.
of meta meal. Wow, was I happy. That was less than 24 hours. Was I a great manifestor? Was Bodybuilding.com a great
customer oriented company? Was UPS a great shipper? I think all three but I will tell you this, I noticed that the girl who
took my order felt the frustration in my voice that I was in a hurry and I think she did her best to get the
order processed quickly.
Now, I noticed that you are doing some follow-up customer satisfaction inquiry by sending me this email. Well-done,
you get my highest rating for customer service. Can you keep up the good work? I have a feeling that the right integrity
is behind this company. I will place another order of four boxes in a day or two. Thank you and just to let you know,
I do not personally know anyone in your company.”
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