Customer Feedback Blog!

Just got this friendly BodySpace email notification and had to share!

HealthyOmi submitted a new comment to your BodySpace profile at 10:20pm on April 30th, 2009. The comment was:

"Hey thank you for following me on Twitter.  BB.com and Bodyspace has been the best thing that has ever happened to me!"

This just in from the Customer Service Desk: Great feedback from another happy customer!

Dude, You guys ROCK!!! Awesome Customer Service, Keep up the good and encouraging work. God Bless You Guys!!!

Thanks so much Casey!  We’re lucky to have the opportunity to serve you!

This super piece of feedback as just shared around Customer Service.  Very inspirational!  If it were up to me, you would be hired!

I have to take the time to email you back because, I have to tell you how impressed iam over your company.  I have placed many orders over the internet, but I have never been treated the way yoy guys have treated me, I have been in sales all my life and I understand customer service and follow up, but you guys have figured away to really make the customer feel you genuinely care and not just after another sale, and for that I commend you Highly.

I would love to be apart of your company some how some way, so here’s my resume.

This email came in today from another happy BodySpace member:

"I just set up my bodyspace site last week. I am on bodybuilding.com ALL day while at work. I love reading the blogs and responding to them. Keep up the good work."

J.C.  

We received the following 2 emails from satisfied customers today, both praising Dean Donlon from the Web Content team for helping athletes from this past weekend’s 2009 NPC Emerald Cup with their contest placings and photos:

“Gee Dean, I did not expect such a quick response.  Thank you so much for taking care of that for me. I like BB.com and will continue to use and support it.  Thanks again…..”

Mark C.

“Great, thanks.  I appreciate your quick response.  You guys at bodybuilding.com sure do a GREAT job with customer service!!  Every experience I have had with bodybuilding.com has been excellent (from the ordering and confirmation process to shipping products and questions such as this one today).

Thanks again!!”

Terry B.

Way to go, Dean! 

Here are some kind and deserved words about two of our Customer Service Super Stars Pumped up Paula, and Katana Katie!  Check, check, check it out!

Hello,

Thank you,
Dale A.

Ok so maybe we’re not as gangster as we would like to be, but we certainly sit at the high roller’s table when it comes to world class service, experience, and quality.  Won’t you join us?
Here’s some great feedback passed on to me by our fantastic customer service powerhouse Kava Kava Cami.  She’s a veritable lightening rod for positive feedback.  It’s not shocking to see that she brings out the best in people.  In case you wanted to know, lightening does strike twice, just ask the Cami-meister.

It’s about noon on Tuesday.  I just received my delicious goodies from you guys.  Unreal turn time.  I need to get on your staff somehow, sales PR.  Impressed isn’t the word my friend.

Matt

Also a quick note to tell you how friendly and helpful your company is.  I called regarding a mistake I made on my order and the person who helped me was great.  She completely solved my problem quickly and politely.  Good personnel!

I recieved the product extremeley fast!! your website is amazing!! it was recomended to me by a friend, as a first time buyer i am extremeley pleased with your performance, the follow up was unexpected and well appreciated,
thank you for helping me beef up!!!
i will definitely be back for more, well ran business you have!!

One last thing.  Our man with a plan Booker passed this little gem along to the Customer Service department as well.  Take a gander salamander:

Bodybuilding.com ROCKS! Online retailers need to take their example and use it as a template for best practices. I can not overstate the case, Bodybuilding.com’s performance is head and shoulders above the rest. Pick a vendor Amazon, NetFlix, it doesn’t matter. Bodybuilding.com consistently gets me my purchases faster than any of them and I have an FPO address - a ship at sea in the Western Pacific. I am always amazed at how fast they do it. Why can’t the others?

Now, it’s easy for a company to say that they will help you achieve your health and fitness goals, but it’s very rare indeed when that company actually follows through with their claim.  Bodybuilding.com has built its empire brick by brick on the foundation of fulfilling that promise.  That’s the Bodybuilding.com difference.  

Ive chatted on BB.Com over 50x now, and that is alot, Ashley was amazing, she seemed so interested in my goals and aspirations and really helped me select a great product as well as giving me a diet plan, she showed alot of genorisity and seemed very caring, she is honestly the best i have experienced, many reps just rush you off the chat box, but she was so calm and never rushed me, we chatted for 30 mins, and she was helpful the whole way, she is great, and i strongly would like to recommend her in any way i can.

Thanx,

Here’s a link to Athletic Ashley’s BodySpace profile.  Feel free to stop by and give her a shout out!

http://bodyspace.bodybuilding.com/Athletic_Ashley/

Here are a few kind words from some of our service men and women currently serving our country overseas.  We do our best to thank them for their service to our country by giving them the best customer service around.  Thanks gals and guys!  

I am currently in Iraq and the web site is one of the easier to purchase from. And the service is exceellent such as advice, follow-ups and input of how to use and stack products.

So far so good my fellow NCO’s have ordered from here and we all love the speed and service

Tom writes:

"You  guys are always great to deal with and i have no intentions of switching where I buy my supplements.  You have great products at good prices and the service is always top notch.  I never reply to the emails that you send out because I am sure that you send and get a trillion but I am so impressed with you guys that I just felt like I needed to reply this time."  

Such high praise!  Thank you so much Tom.  We are very lucky to have you as a customer!

We got this feedback today regarding the Contest Database on Bodybuilding.com which is maintained by Dean on the SuperSite team:

"Hi Dean,

First, I want to say thank you for changing my name [on the site].  I really appreciate you taking care of this for me.  Thank you for updating my contest history with the shows I provided you and filling me in on the search question. I look forward to seeing them added.  If you want to send me a customer service survey for feedback that would be fine as I definately would have very positive things to say. From the products I have ordered to the web support, bodybuilding.com has been a first class operation!"

Brian S.

Earlier today, we received this GREAT feedback about our employee Athletic Ashley and how she truly puts the customer first!  Check it out:  

"Hi Athletic, I just wanted to say how happy and impressed I am with the company, I have been ordering from different sites for the past 5 years, got tired of the unprofessional sites i have been dealing with, someone told me about your bodybuilding.com and this is my first time using it, my husband has been using it, but never told me, well my word is that i am very impressed, I ordered Thursday, and got my order today, you have a faithful customer for life, and your prices are fantastic, i will continue to refer you to anyone i know and i will order everything i need from u guys, thank u so much for the professionalism, and customer courtesy you guys have, that i have not been able to get with other sites, each month we spend at least $1500 in supplements, so you will be getting our orders each month, thank you athletic, have a good day    talk to you guys soon."

This FANTASTIC customer comment was just recently shared here around the Customer Service department.  It makes us so happy to make our customers happy!

I just wanted to relay how well the team at bb.com has been doing lately. I order several times a month, and the orders have been getting here the next business day, I continue to refer all family/friends to your site for the quick/friendly and outstanding customer support along with the great prices, bb.com is the premium site to purchase from. It is in fact at its very best ever right now!  Many thanks to all the Cutomer service reps, everyone else involved with making shopping here such a great experience!

Great range of products at unbeatable super prices! Best part is the delivery. I always just use the cheapest, but stuff always arrives superfast. ~Chin from CA

Great info, products, and prices!! And fast cheap shipping on top of that! It doesn’t get any better than that!! Thank you bodybuilding.com!! Customer for life! ~Teele from FL

I am extremely happy with my purchase. The prices were good, I chose standard delivery and I was pleasantly surprised when my package showed up the next day. ~Alan from NJ  

I put in a order at Bodybuilding.com only once before. It was so easy and i recieved the product in one day and the prices are better then some of the major competitors.This is why i came back to order more product and will only order from Bodybuilding.com from now on. ~Ray from FL

the experience was great ive ordered from here about a month ago and they recommended a specific whey gainer… i was 170 when i ordered and only 2 weeks of taking this product and im now 187 thats a lot of weight wow… thanks alot. one more thing my last order came without a scooper so i didnt know how to convert cups to grams so i call customer service. the guy was very helpful even gave me 15 percent off that purchase!!! you talk about great customer service… thanks for everything!! ~Chris from SC.

I am very satisfied with all the purchases I have made so far in bodybuilding.com. These guys take costumer service for real. They have the largest selection of products at the best overall price. Shipping is very quick. Best of all, unlike most supplement websites, this is a true all in one store and super bodybuilding database with accurate information for all groups.